Contact EquusBook Customer Services

If you require help please contact our friendly dedicated customer service team. Our professional EquusBook Team members are also available to provide assistance with orders and have expert knowledge on many of the product ranges listed on the site. We can also provide technical support with placing adverts. If you have dispute with a MarketPlace Vendor that has not been resolved we can also provide assistance with a neutral judgement by investigating the matter.

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Technical Support

If you require assistance with placing an advert or purchasing products contact our technical support team. We can also assist MarketPlace sellers with adding product listings.

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Delivery Tracking

If you have not received an order delivery. Please contact the seller direct by logging in and sending a message. You should have also received an email with courier details and tracking number.

Find preloved horses for sale you can also buy horse bits, horse halters, horse saddles and bridle in the EquusBook MarketPlace

Customer Services

If you require more information on a product or wish to make a complaint we recommend contacting the seller direct. If still l unresolved please contact our customer services team who will promptly investigate.

Enquiry Form

If you would to send us a message please complete the enquiry form below. Please enter any references including the advert or product listing reference number along with any additional information including the sellers name and delivery tracking codes. This enables the EquusBook team to promptly investigate your and respond to your message. We endeavour to reply within 24 hours to all enquiries submitted.

1. Your contact details

Fields in red are compulsory*

First Name*

Contact Telephone Number:*

Last Name:*

Email Address:*

2. Order information or listing reference if applicable

Please enter any information details here:

3. Your message

Please select one of the email subject options to ensure your enquiry is sent to the correct customer services department and answered quickly.

Visit us:

www.equusbook.com
Equusbook®
V Factor Services
Citibase
The Genesis Centre
Garrett Field
Warrington
Cheshire
United Kingdom
WA3 7BH

T: +44 (0)1925 394 434

Please note: We do not have a shop on site at the head office
address above. We are open 8am until 5.00pm Monday to Friday.

Find us:

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