Order cancellation & returns policy
Any purchases conducted within the MarketPlace are protected by the Consumer Rights Act 2015. With the new regulation replacing the old Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act. With the Consumer Rights Act 2015 you are entitled to a full refund within the first 30 days. Provided the product is unsatisfactory quality, unfit for purpose or not as described. After 30 days you are no longer legally entitled to a full refund.
|If you are unhappy with the product received you are entitled to a full refund within the first 30 days. However if the product is customised this may not be valid.|
EquusShop and MarketPlace refund within the 30 day period.
Please see below your legal rights if you wish to cancel an order or demand a refund within the 30 day period after purchasing.
- Fit for purpose - The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods
- Satisfactory quality - Goods shouldn’t be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods.
- As described - The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.
If you are unable to cancel an order or return the item for a refund after contacting the seller. Please contact EquusBook customer services who will investigate this matter. The Consumer Rights Act 2015 replaces the old distance selling regulations, however you must be aware that customised products made to your specification may be exempt. You may also wish to check the sellers return policy that will be present on their individual product listing pages.