Report an EquusShop or MarketPlace seller
If you are unhappy with the service or product provided by a MarketPlace Seller please report the complaint below. Our internal investigation team will then independently investigate the complaint impartially and liaise with both parties involved to resolve the situation quickly.
|Please note before submitting a complaint to the EquusBook customer services team. We recommend contacting the seller to check if they resolve the issue.|
Report the seller email your complaint
Please enter your complaint details below and add any reference numbers that are applicable including sellers name, order details, delivery tracking references and any item SKUs that are applicable. Once we receive the details a case reference number will logged for this complaint.