Report seller on EquusBook Equestrian marketplace and community ecommerce website we sell horse riding clothing, jodphurs, saddles, horse riding boots and bridles

Report an EquusShop or MarketPlace seller

If you are unhappy with the service or product provided by a MarketPlace Seller please report the complaint below. Our internal investigation team will then independently investigate the complaint impartially and liaise with both parties involved to resolve the situation quickly.

Please note before submitting a complaint to the EquusBook customer services team. We recommend contacting the seller to check if they resolve the issue.

Report the seller email your complaint

Please enter your complaint details below and add any reference numbers that are applicable including sellers name, order details, delivery tracking references and any item SKUs that are applicable. Once we receive the details a case reference number will logged for this complaint.

1. Your contact details

Fields in red are compulsory*

First Name*

Contact Telephone Number:*

Last Name:*

Email Address:*

2. To report the seller please enter your complaint below

Please provide a detailed account of your complaint including the sellers details and any reference numbers. This enables us to quickly investigate the complaint and provide an impartial judgement decision.

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